Trading conditions

1. Scope
1.1 These Terms and Conditions of Sale and Delivery (“Terms”) apply to all purchase agreements entered into between HNbath.com, CVR no. 28116314 (“the Seller”), and the customer via HNbath.com, unless otherwise agreed in writing.
1.2 The Buyer’s own terms (e.g., in order confirmations or purchase conditions) shall only apply if expressly accepted in writing by the Seller.

2. Contract Basis
2.1 The contract consists of the customer’s order, the Seller’s order confirmation, and these Terms.
2.2 Any amendments or additions to the contract are valid only if accepted in writing by both parties.
2.3 The customer must immediately inform the Seller of any change in legal status (e.g., bankruptcy, merger, liquidation).

3. Products, Services, and Purpose
3.1 All products are supplied new and in accordance with Danish law.
3.2 Services (e.g., consulting, installation, or other support services) are performed with professional care.
3.3 The products are intended for normal use in private households and similar installations. The Seller is not liable for damage arising from use for other purposes. The customer shall indemnify the Seller against any claims resulting from such use.

4. Price and Payment
4.1 Prices are as stated on the webshop at the time of order confirmation and are exclusive of VAT unless otherwise stated.
4.2 Payment is made via the payment methods available in the webshop (e.g., credit card, bank transfer).
4.3 If payment is not made on time, interest and applicable fees will be charged (see section 5).

5. Late Payment
5.1 In the event of late payment, the Seller reserves the right to charge interest at 1% per month on the outstanding amount.
5.2 If the customer still fails to pay within 14 days after written notice, the Seller may terminate the agreement, require prepayment, or exercise other remedies for breach.

6. Orders and Order Confirmations
6.1 Orders are placed via the webshop. The customer must provide all necessary information (product, quantity, delivery address, etc.).
6.2 The Seller strives to send an order confirmation within 3–5 working days after receipt.
6.3 Orders may only be changed upon written acceptance from the Seller.
6.4 If the order confirmation contains different terms, the customer must object within 2 working days; otherwise, the customer is bound by the order confirmation.

7. Delivery
7.1 The standard delivery method is shipment with GLS.
7.2 Delivery time is stated in the order confirmation. The Seller may, however, deliver earlier unless otherwise agreed.
7.3 Upon receipt, the customer must immediately inspect the goods for damage, defects, or errors and notify the Seller in writing if any are found.

8. Delayed Delivery
8.1 If the Seller expects a delay, the customer will be notified immediately with the reason and a new expected delivery date.
8.2 If delivery does not occur within 3 weeks beyond the agreed delivery time, the customer may terminate the undelivered part of the order in writing. However, the customer is only entitled to a refund of any prepayment — not compensation for indirect losses.

9. Warranty and Complaints
9.1 The Seller warrants that the products are free from significant defects for 12 months after delivery unless a longer period is required by law.
9.2 The warranty does not cover normal wear and tear, damage caused by misuse, or repairs performed by third parties.
9.3 The customer must notify the Seller in writing of any defects or faults immediately. The customer may be asked to return the defective product for assessment.
9.4 If a defect is accepted as covered by the warranty, the Seller will either repair, replace, or refund the purchase price — at the Seller’s discretion.
9.5 If the Seller fails to remedy the issue within a reasonable time, the customer may terminate the purchase of the affected goods in writing.

10. Liability
10.1 The Seller is liable for its own acts and omissions under the general rules of Danish law.
10.2 Product liability is governed by Danish law, and the Seller’s liability cannot be limited in cases where such limitation is unlawful.
10.3 The Seller’s total liability per calendar year shall not exceed 50% of the customer’s purchases from the Seller in the preceding year (unless caused by gross negligence or intent).
10.4 The Seller is not liable for indirect losses (such as loss of production, profit, or goodwill) unless caused by gross negligence or intent.
10.5 Force majeure (e.g., fire, war, natural disasters, strike) exempts the Seller from liability for the duration of such circumstances.

11. Intellectual Property Rights
11.1 All copyrights, design rights, trademarks, and similar intellectual property rights belong to the Seller unless otherwise agreed.
11.2 If a delivered product infringes third-party rights, the Seller will ensure lawful use of the product, modify or replace it, or repurchase it (with a reasonable deduction for usage).

12. Confidentiality
12.1 The customer must not disclose the Seller’s business secrets or other confidential information.
12.2 This obligation applies during the cooperation and indefinitely after its termination.

13. Processing of Personal Data
13.1 The Seller processes the customer’s personal data in accordance with the EU General Data Protection Regulation (GDPR) and Danish data protection legislation.
13.2 The data is used for order processing, customer communication, and delivery.
13.3 The customer has the rights provided by law (access, rectification, erasure, etc.).
13.4 Customers wishing to access or delete their data may contact the Seller via the contact information stated on the webshop.

14. Governing Law and Jurisdiction
14.1 The agreement is governed by Danish law.
14.2 Any disputes shall be settled by Danish courts, with the City Court of Aarhus as the agreed venue (unless otherwise required by law).

15. Miscellaneous
15.1 If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall remain unaffected.
15.2 The Seller may update these Terms at any time. Amendments apply to new orders only.